Refund Policy

At Wellington Fireplace Studio we want our customers to be completely satisfied with their purchase. We  recommend you immediately inspect any goods that you collect from our store, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you. 

Change of Mind

Please choose carefully as refunds are not provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Goods Damaged in Transit

If any goods arrive damaged, please contact us as soon as possible. Wellington Fireplace Studio will arrange to have the damaged goods returned to our store and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.


Refunds will be made by Wellington Fireplace Studio via the method of payment you used to make your online purchase. Refunds will be processed as soon as the goods have arrived into our warehouse and have gone through inspection.

A 30% Restocking Fee May be applied.

Delivery Charges

Where Wellington Fireplace Studio considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to a Wellington Fireplace Studio Store will be at Wellington Fireplace Studio cost.

For further information about the New Zealand Consumer Guarantees Act, please visit